• Deliver high-quality customer service and technical support to employees and customers.
• Administer Microsoft 365, including Teams, SharePoint, OneDrive, Exchange, and Office apps.
• Troubleshoot hardware, software, and network issues, ensuring timely resolutions.
• Manage new hire workstation setups, including Windows installation and phone configurations.
• Serve as the primary contact for IT support tickets, prioritizing and resolving issues.
• Maintain IT inventory, including asset tracking, replacement planning, and lifecycle management.
• Assist with NetSuite and other business application administration.
• Test and validate system updates before deployment.
• Document business processes, system specifications, and troubleshooting procedures.
• Support IT infrastructure, including on-prem and cloud environments, ensuring system availability.
• Assist in security management, including access controls and alarm response.
• Provide after-hours and on-call emergency support as needed.
• Coordinate office space planning, including IT setup for new workstations.
• Other duties as assigned by management.

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Minimum 3 years of IT support or system administration experience.
• Strong troubleshooting, analytical, and problem-solving skills.
• Familiarity with ITIL, ITSM, and ticketing systems.
• Ability to multitask and adapt to shifting business needs.
• Excellent organizational and customer service skills.
• Ability to work independently and collaboratively in a team environment.

• Occasional overtime and weekend work required.
• Lift at least 50 lbs.
• Bend, stand, reach, and sit for periods of time.

• Minimal hazards.  General office working conditions most of the time.

Location: Orange City, IA
Job Type: Full-Time
Reports To: Warehouse Manager / Operations Manager
About Us:
CIMA Animal Health is a leading distributor of animal pharmaceuticals dedicated to providing high-quality products and services to veterinary professionals, clinics, and distribution partners. With a commitment to operational excellence and regulatory compliance, we ensure the safe and timely distribution of critical medications across the supply chain.
Position Overview:
We are seeking an experienced Warehouse Supervisor to lead and coordinate daily operations within our warehouse facility. The ideal candidate will have a background in pharmaceutical or regulated distribution environments, with proven expertise in ERP systems and RF (Radio Frequency) scanning technology. This role ensures inventory accuracy, compliance with quality standards, and the effective supervision of warehouse staff.
Key Responsibilities:

Supervise daily warehouse operations including receiving, put-away, order picking, packing, and shipping.
Ensure adherence to all GMP, and FDA regulations relevant to animal pharmaceutical/supplement distribution.
Utilize and manage warehouse functions through ERP systems (e.g., NetSuite, Shiphawk) to ensure accurate inventory management and reporting.
Oversee the use of RF scanning technology for real-time inventory control and order accuracy.
Train, schedule, and evaluate warehouse team members to maintain high performance and safety standards.
Monitor and enforce safety policies and procedures to ensure a secure working environment.
Conduct regular cycle counts and physical inventories to maintain product accuracy and traceability.
Collaborate with quality assurance, customer service, and procurement teams to resolve issues and improve workflow.
Support continuous improvement initiatives and contribute to the development of warehouse SOPs.

Qualifications:

High school diploma or equivalent required
3+ years of warehouse supervisory experience
Hands-on experience with ERP systems for warehouse management and inventory control.
Proficient with RF scanning technology and mobile warehouse solutions.
Strong knowledge of inventory control practices and warehouse processes.
Familiarity with pharmaceutical handling, storage, and regulatory requirements.
Excellent leadership, communication, and organizational skills.
Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications:

Experience in animal health or veterinary product distribution.
Working knowledge of temperature-controlled storage and handling.
Certification in forklift operation or warehouse safety a plus.

CIMA Animal Health is an equal opportunity employer and values diversity. We offer competitive compensation, full benefits, and opportunities for career development in a growing industry.

Reports to: Warehouse Manager
Company: Cima Animal Health
Location: Maurice, IA
Position Type: Full-Time

About Cima Animal Health:
At Cima Animal Health, we are committed to delivering quality health solutions for animals, with a strong focus on excellence, innovation, and operational efficiency. We are seeking a motivated, hands-on Warehouse Supervisor to manage our bulk storage facility, supporting both large-scale inbound shipments and LTL outbound operations.
Position Overview:
The Warehouse Supervisor will be responsible for overseeing daily warehouse operations, ensuring the accurate and timely receipt, storage, and shipment of products. This is a highly independent role where self-management and problem-solving are essential. The facility operates with a small team, so the ability to work efficiently with minimal oversight is critical. Experience with DOT regulations is a significant plus.
Key Responsibilities:

Oversee and manage all warehouse activities, including large inbound receipts and LTL outbound shipments.
Coordinate with internal teams, carriers, and vendors to ensure smooth logistics operations.
Manage inventory control processes, including receiving, put-away, picking, and shipping.
Operate forklifts, pallet jacks, and other warehouse equipment safely and efficiently.
Ensure compliance with company policies, safety protocols, and DOT regulations.
Maintain a clean, organized, and safe warehouse environment.
Monitor and report on warehouse productivity and inventory accuracy.
Implement continuous improvement initiatives for warehouse processes.
Perform cycle counts and reconcile inventory discrepancies as needed.
Train and mentor new or temporary warehouse staff when necessary.

Qualifications:

3+ years of warehouse or logistics experience, with at least 1 year in a leadership role.
Strong experience handling large inbound shipments and LTL outbound shipments.
Familiarity with DOT regulations and transportation compliance preferred.
Ability to work independently with minimal supervision.
Strong organizational skills and attention to detail.
Proficient with warehouse management systems (WMS) and Microsoft Office Suite.
Ability to lift 50+ lbs and operate warehouse machinery safely.
High school diploma or equivalent; additional logistics or supply chain certifications a plus.
Excellent communication and problem-solving skills.

CIMA Animal Health is an equal opportunity employer and values diversity. We offer competitive compensation, full benefits, and opportunities for career development in a growing industry.

Title:     Package Care Pro           Reports To: Warehouse Manager

Classification:   Full-time, Non-Exempt

Primary Purpose of the Job:

The Package Care Pro (PCP) is expected to contribute to our core purpose of delighting our customers through our Be Values. The Package Care Pro operates in a fast-paced environment while maintaining quality, accuracy and the excellent reputation of our company and its products through the picking and packing process. Participates in providing functional guidance and training to others.

Essential Duties

• Pack customer orders by verifying products selected for orders
• Move cart through bin aisles and manually pick the correct items from product bins.
• Select appropriately sized boxes for shipment to avoid bending, crushing, or shifting of items during delivery.
• Operate the computer manifest system to process orders for shipment.
• Assist with inventory cycle counting and reconciliation of cycle count variances. Observe and report inventory issues.
• Restock warehouse inventory as needed.
• Assist with training associates in basic work instructions for picking, packing and manifesting orders for shipment.
• Report any error in product selection or quality to supervisor and correct the order as necessary before shipment.
• Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat and maintaining clean shipping supply area.
• Ensure compliance to safety rules and regulations to maintain a safe work environment and report safety questions/concerns.

Non-Essential Duties

• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• 3-5 years of warehouse/manufacturing experience.
• 2 years forklift experience
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and time management skills.
• Basic math, reading, and writing skills.
• Solid communication skills and the ability to work independently as well as within a team.
• Ability to stand for long periods of time, and make repetitive movements including, but not limited to, bending or squatting.

Working Conditions

• Ability to lift to 50 pounds. Above 50lbs would require a 2-person lift.
• Moderate overtime and weekend work required throughout the year.

Safety Hazards

• Significant hazards.  Work includes using material handling equipment that must be operated according to specific operating procedures.
• Materials handled can include chemicals that if handled improperly could expose worked to health risks.
• Proper lifting of heavy objects is required.

This job description does not list all duties of the job.  You may be asked by supervisors or managers to perform other instructions and duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

Primary Purpose of the Job:
The Pet Care Pro position is a results-driven inside sales position that plays a crucial role in driving business growth by managing inbound and making outbound sales calls, generating leads, ensuring a positive customer experience and meeting sales, profit and customer service targets. Individuals in this role have a passion for sales and customer service, with a knack for building relationships and closing deals.

Essential Duties

Sales and Lead Generation:

Handle inbound and outbound sales calls and emails to potential and existing customers.
Identify and qualify sales opportunities through proactive outreach and follow-ups.
Generate and nurture leads to build a robust sales pipeline.
Attend tradeshows as needed.

Customer Relationship Management:

Develop and maintain strong relationships with customers and prospects.
Understand customer needs and tailor solutions to meet their requirements.
Provide exceptional customer service to ensure a positive customer experience.
Successfully learn and utilize a CRM tool to capture information and service customers and projects.

Product Knowledge and Consultation:

Stay up to date with product knowledge and industry trends.
Advise customers on product features, benefits, and applications.
Follow internal and external policies and regulations related to product usage and recommendations.

Collaboration and Teamwork:

Work closely with the Revival Care Team and other departments to ensure customer satisfaction.
Collaborate with marketing to support lead generation and promotional campaigns.
Participate in team meetings and contribute to the development of sales strategies.

Performance Metrics:

Achieve and exceed individual and team sales targets and performance metrics.
Continuously improve sales techniques and processes to maximize efficiency and effectiveness.
Monitor and analyze sales performance to identify areas for improvement.
Accurately process customer transactions such as orders, quotes, etc.
Discuss key products and/or promotions during each call during focus periods.

Follow-Up and Account Management:

Conduct follow-up activities to ensure customer satisfaction and retention.
Manage and resolve any customer issues or concerns promptly and effectively.
Upsell and cross-sell additional products and services to existing customers.
Maintain customer accounts for accurate information (i.e. phone number, address changes, special requests, notes, etc.)
Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.

Non-Essential Duties

Other duties as assigned by management.

Required Knowledge, Skills, and Abilities

High School diploma or equivalent. Degree, coursework or experience in Marketing, Animal Science, Business Administration or related field desirable.
Proven experience in an inside sales role or similar customer-facing position.
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities with a track record of meeting or exceeding sales targets.
Proficient in using Microsoft Office Suite.
Ability to understand and articulate complex product information.
High level of motivation, initiative, and the ability to work independently.
Strong organizational skills and attention to detail.
Customer-focused with a commitment to providing excellent service.
Results-oriented with a drive to achieve and surpass goals.
Excellent problem-solving and decision-making skills.
Adaptable and able to thrive in a fast-paced environment.
Strong team player with a collaborative approach to work.
Willingness to make outbound sales calls when not accepting inbound calls.

Working Conditions

Occasional overtime work required.
Lift at least 20 lbs.
Bend, stand, reach, and sit for periods of time.
Some travel to trade shows required (<10%).